az999 Privacy Policy
This Privacy Policy explains how az999 collects, uses, stores, and protects personal information provided by players registered on the az999.ws platform in Bangladesh.
Privacy at a Glance
SSL Encryption
All data transmitted between your device and az999 is protected by 256-bit SSL encryption at all times.
No Data Selling
az999 never sells, rents, or auctions your personal data to any third party for marketing purposes.
No Spam
We do not share your contact details with third-party advertisers. Promotional messages from az999 can be opted out at any time.
Contact Us
Privacy inquiries can be directed to [email protected]. We aim to respond within 2 business days.
Secure Storage
Personal data is stored on secured servers with access controls, audit logs, and regular security reviews.
Your Rights
You may access, correct, or request deletion of your personal data at any time by contacting az999 support.
01Introduction and Scope
This Privacy Policy ("Policy") describes how az999 ("we", "us", "our") collects, processes, stores, shares, and protects personal information relating to individuals ("you", "your") who register for or use the az999 online casino and sports betting platform at az999.ws. This Policy forms part of the az999 Terms and Conditions and should be read alongside them.
By registering an account on az999.ws, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not register or use the az999 platform.
02Information We Collect
az999 collects personal data at different points during your use of the platform. The categories of data collected, their source, and the reason for collection are summarised in the table below:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity | Full name, date of birth, gender, nationality | Age verification, KYC compliance, account creation |
| Contact | Mobile number, email address | Account communication, support, security alerts |
| Financial | bKash / Nagad / Rocket wallet number, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical | IP address, device type, browser, OS, session data, cookies | Security, fraud detection, platform optimisation |
| Behavioural | Game history, bet records, session duration, feature usage | Responsible gaming monitoring, personalisation, bonus eligibility |
03How We Use Your Information
az999 uses the personal data collected for the following purposes. We only process data where we have a legitimate legal basis to do so, as described in Section 04 of this Policy:
- To create and manage your az999 account, including verifying your identity and age before granting access to real-money gaming and betting services.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate transaction records as required for financial compliance.
- To provide customer support, respond to queries, and investigate complaints or disputes raised via live chat or email at [email protected].
- To fulfil responsible gaming obligations, including monitoring for problem gambling indicators, applying deposit limits and self-exclusion requests, and providing relevant support resources.
- To prevent, detect, and investigate fraud, money laundering, collusion, multi-accounting, and other prohibited conduct as described in the az999 Terms and Conditions.
- To send service-related communications including security alerts, account notifications, deposit confirmations, and — where you have opted in — promotional offers and bonus announcements from az999.
04Legal Basis for Processing
az999 processes your personal data only where a legitimate legal basis exists. The bases on which we rely are as follows:
- Contractual necessity: processing required to register your account, process transactions, and deliver the gaming and betting services you have requested from az999.
- Consent: processing for marketing communications and optional account features where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting az999 support.
- Legal obligation: processing required to comply with applicable laws including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any lawful investigation by a competent authority.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of az999 services, where those interests are not overridden by your rights.
05Sharing Your Information
az999 does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. We may share your personal data with the following categories of recipients only where necessary and with appropriate safeguards:
- Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive transaction data strictly limited to what is required to process deposits and withdrawals on your behalf.
- Identity verification providers: third-party KYC service providers may process identity documents and biometric data solely for the purpose of verifying your age and identity as required by az999's compliance obligations.
- Game technology providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session and technical data necessary to deliver their games on the az999 platform. These providers do not receive your full identity or financial data.
- Law enforcement and regulatory authorities: az999 may be required by law to disclose your personal data to competent authorities including law enforcement, financial intelligence units, or courts. az999 will comply with any such legally valid request.
06Cookies and Tracking Technologies
az999 uses cookies and similar tracking technologies on az999.ws to ensure the platform functions correctly, to keep your session active while you play, and to improve your overall experience. The types of cookies used by az999 are:
- Essential cookies: required for core platform functionality including session management, login state, and security checks. These cookies cannot be disabled without affecting the usability of the platform.
- Functional cookies: store your preferences such as language setting and display options so that you do not need to re-enter them each time you visit az999.ws.
- Analytical cookies: collect aggregated, anonymised data about how visitors interact with the platform — such as pages visited, session duration, and features used — to help az999 identify areas for improvement.
- Security cookies: track login attempts, detect suspicious access patterns, and flag unusual account activity in real time to protect the integrity of your az999 account.
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent access to certain platform features. az999 does not use cookies to deliver third-party advertising to your device.
07Data Retention
az999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Account data: retained for the full duration of your active account plus a minimum of 5 years after account closure, in order to comply with anti-money laundering record-keeping obligations.
- Transaction records: retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements.
- Support and complaint records: retained for 3 years from the date of the interaction to enable az999 to respond to follow-up queries and to defend against any potential legal claims.
08Data Security
az999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and the az999 servers, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted storage of sensitive data at rest, including hashed password storage. az999 staff with access to player data are subject to strict access controls and confidentiality obligations.
- Real-time monitoring of account activity and automated fraud detection systems that flag suspicious login attempts, unusual transaction patterns, and potential account compromise events.
- Regular internal security reviews and vulnerability assessments of the az999 platform to identify and remediate security weaknesses before they can be exploited.
09Your Data Rights
As an az999 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact az999 support at [email protected]. We will respond to all valid requests within a reasonable timeframe:
- Right of access: you may request a copy of the personal data az999 holds about you at any time. We will provide this in a clear, readable format within a reasonable period of receiving your request.
- Right of rectification: if any personal data az999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. We will action corrections promptly following identity verification.
- Right to erasure: subject to az999's legal retention obligations (see Section 07), you may request deletion of your personal data. We will delete data that is no longer required for any legal or contractual purpose within a reasonable period.
- Right to restrict processing: you may request that az999 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
- Right to data portability: where processing is based on your consent or on a contract, you may request that az999 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
- Right to withdraw consent: where az999 processes your data on the basis of consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting az999 support. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
az999 will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded or excessive, or to charge a reasonable administrative fee in such cases.
10Payments and Financial Data
When you make a deposit or request a withdrawal on az999, your transaction is processed through your selected payment channel — bKash, Nagad, Rocket, Upay, or a partner bank. az999 receives confirmation of the transaction and stores the transaction amount, date, method, and reference number. az999 does not store full mobile wallet credentials or bank account numbers beyond what is required for transaction matching and fraud prevention.
All financial data retained by az999 is held securely and is subject to the same access controls and encryption standards as other personal data. Financial records are retained for a minimum of 5 years as described in Section 07. If you have questions about how az999 handles your financial data, contact [email protected].
11Third-Party Services
The az999 platform integrates games and services provided by third-party technology partners including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game provided by a third-party studio, that studio's software may collect technical data — such as session duration, bet amounts, and game outcomes — necessary to operate the game. This data is processed under the terms of az999's agreements with those providers and is not used for any purpose beyond game delivery and platform integrity.
az999 is not responsible for the privacy practices of third-party game studios or payment providers beyond the contractual obligations az999 has imposed on them. Players are encouraged to review the privacy policies of any third-party services they use independently of the az999 platform.
12Children's Privacy
az999 is strictly an adult platform. Individuals under 21 years of age are not permitted to register or use the az999 platform under any circumstances. az999 does not knowingly collect personal data from anyone under the age of 21. If az999 discovers that personal data has been collected from an individual who was under 21 at the time of registration, that account will be closed immediately, all data will be deleted to the extent permitted by law, and any deposits will be processed for return. If you believe a minor has registered on az999, please contact [email protected] immediately.
13Changes to This Policy
az999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, az999 will post the updated Policy on az999.ws and, where practicable, notify registered players via their registered contact details. The date at the top of this Policy indicates when it was last updated.
Your continued use of the az999 platform following any update to this Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must discontinue your use of the az999 platform and close your account by contacting az999 support.
14Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, you may contact the az999 support team at any time via live chat on az999.ws or by email. We aim to respond to all privacy inquiries within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours.
Email: [email protected]
Your Privacy is Protected — Play with Confidence
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